My Verizon

Responsive Web Transformation

Responsive Web Transformation

Year

'18

Client

Verizon

Service

UI & UX Design

My Verizon, a logged in experience redesigned to benefit the user's needs using historical data and the latest UX technology.

© My Verizon

Challenge

Our team was tasked with transforming the logged-in experience for Verizon customers.

Solution

Using research and behavioral data, we restructured the experience and redesigned key interfaces to better meet customer needs—while helping reduce reliance on call-in support, saving the client millions.